Home » Damage package after trade | Collectible Questions | Take Five A Day Forums

Damage package after trade | Collectible Questions | Take Five A Day Forums

 
You must be logged in to post Login Register


Register? | Lost Your Password?

Return to Search Results
Search Forums:


 






Minimum search word length is 4 characters – Maximum search word length is 84 characters
Wildcard Usage:
*  matches any number of characters    %  matches exactly one character

Damage package after trade

UserPost

7:01 pm
September 4, 2013


sallychula

Florida, USA

Wheel Well Regular

posts 104

Hi everyone!

 

I made a trade a few days ago. All of my 4 cars were MOC and I packaged them properly. Well, the other collector just emailed me back and said that the blisters were damaged in all the cars, and he wants some kind of compensation.

 

I feel really bad because as a collector I will hate to receive something unexpected, but also it is not my fault that the product arrived with damage.

 

What to do?

I just suggested him to apply the insurance. Is this right? Any suggestion?

 

Thank you!

9:03 pm
September 4, 2013


TopherDawg

San Diego

Member

posts 406

Post edited 9:16 pm – September 4, 2013 by TopherDawg


Ask for pictures if you haven't already.

I've been taking pictures of my cars before I package, then wrapped, and then in the package before it's mailed, just in case 🙂

Depending on the carrier I think the insurance might be a hard sell as a damaged blister is going to be a nit picky thing.    Just my 2 cents.

After posting the above and thinking about it, it seems weird to ask for compensation.  Either the cars fit the bill for being mint, or the person would want to get another set that IS mint.  If the insurance wouldn't take care of it, it would be hard to place a value on a tweaked card.  I wouldn't go over 10% and that would only be for a person that has a history on here, trading history and I trusted them, other wise, oh well, not my fault for shipping problems.

Warning to anyone in dealing with me on future trades, haha 😉

2:28 am
September 5, 2013


NascarFan

West Valley, Utah

Toons "You Were There" Character

posts 295

Post edited 2:38 am – September 5, 2013 by NascarFan


I have a Convoy Brothers buyer who won't send me photos over a "dinged" Dinoco box. (shipping damage)

After repeated emails asking for photos of the DINOCO BOX and offers to refund his money, We, Josie and I are being ignored.

So screw it, and him, if he wants to make money off UPS and get something for free and scam UPS, fine. 

I offered to refund his money and send it to another person, actually 7 people, who doesn't care about the dinoco box and he has never replied. I guess he wants to get an item for free.

 

To honesty ASK and demand MINT MINT MINTY boxes from a convention is seriously anal.

 

We are bouncing this person and have told him he can fly out to the next convention and get his own and nit pick it to death at the counter.

2:34 am
September 5, 2013


raginpage

West Virginia

Wheel Well Regular

posts 114

It really depends on a lot.  If I gave up a really hard to find car that was minty mint, and what I received was not was expected, I'd really be disappointed.  That has happened to me a couple of times, although not from trades with any board members here.  I ended up not doing anything.  I did notate it though, figuring different people have different standards for mint.

 

Having said that, blisters absolutely CAN get damaged even if packaged mint and even if packed well.  What you have to make sure of is that there is room in the box.  If they are packed too tightly, just a squeeze of the package, and the blisters can start to cave in.  I'd either offer up another car that I have extras of, or use the advice of topherdawg, which I think is good.  I think compensating with money is a strange request as well.  Ask for pics for sure.

2:42 am
September 5, 2013


NascarFan

West Valley, Utah

Toons "You Were There" Character

posts 295

Heads up for anyone who trades: Topherdawg is RIGHT

PHOTOGRAPH your box as you pack it and BEFORE it leaves your hands.

I photograph everything.

I have been for years.

That way I can provide proof of how it left my hands to paypal and shipping companies. It works.

4:07 am
September 5, 2013


John in Missouri

Mid-Missouri

Member

posts 529

sallychula said:

I just suggested him to apply the insurance.

Don't send him a dime!

 

If there was indeed insurance on the package, make him do all the legwork to get his compensation.

2:52 pm
September 5, 2013


fongkx

Charlotte, NC

Team 95 Roadie

posts 154

Hi Sally.  I got your package today.  Can I have $20 just because?

6:00 pm
September 5, 2013


sallychula

Florida, USA

Wheel Well Regular

posts 104

Thanks everybody for the replies. I will follow your advice by taking pictures of the cars as I ship them.

The issue with the other trader got resolved, at the end he was not looking at all for $ compensation.  

I am glad this is a good community and we all share the same values.

Thanks,

Sally

10:27 pm
September 7, 2013


thebreezz

Wheel Well Regular

posts 148

I have been on the side of getting a damaged Blisters and it sucks. I wrote a post on how Blister packs should be packaged.
1st that is good advice to take pics.
2nd Yes you must pack in good box with room around the Blister so it can not touch the sides of the box.
3erd This is the part most sellers don't do. You must support the CARD BACK and just because the item is bubble wrapped the CARD BACK will bend.
4th If you let the item sit in a big box and no peanuts or paper stuff to keep the item from bouncing around in the box it will be damaged.
Now if you do all that and the box gets smached, then its the shipping companies problem .
I just received a Blister pack in a Bubble envelope, so yes the Blister is

damaged. If a seller ships like that then they not only should they refund / replace but they need to pay all shipping costs. So pack it wright the 1st time..

11:28 am
September 9, 2013


PopeMobile

Rookie

posts 15

I have several thoughts on this:

 

1) Whenever a buyer tells me something is damaged i ask for pictures – I do nothing further until I receive them.  If I don't receive them it means it wasn't really damaged and the buyer was just pulling a fast one.  If I do receive them I check to see if they are really damaged or if the buyer is complaining about something as silly as a fingerprint on the blister or tiny scratches when held under a magnifying glass – stuff along those 'ridiculous' lines.  If it's a silly reason, I let them know they can either send them back to me for a replacement (they pay return shipping AND they pay for me to ship out another set of cars).  Or, they send it back to me for a refund and I don't refund their shipping. 

 

2) I would NEVER send money to 'compensate' someone while at the same time letting them keep the cars.  That's an old trick that scammers use to keep the item and get money back to lower their cost as much as possible. 

 

3) If the item is truly damaged I do help – I don't believe a seller should just wash their hands of it and say "too bad – it happened during shipping".  That's a great way to build a bad rep and get negative feedbacks on ebay or on the boards.  You need to help correct a situation if the damage is legit.  I sold a case to a guy that was double-boxecd and when it came back it looked like it had been run over by a truck or used as a stepping stool for some postal worker.  It wasnt' his fault – so I sent him a new case and sold off the damaged one at a discount on ebay.  Yes I lost some money but it was the right thing to do.

 

4) I disagree with those that say to take photos before you ship it.  Realistically will you have time to do that?  I ship 15+ items a day, I have no time to photo everything with before, during, and after photos of the cars going into the box and then catalog/track them on my computer.  Plus if it's damaged in shipping those photos really won't do me any good.  Buyers are usually sided with during ebay and paypal disputes. 

 

5) As a buyer I'm much more picky but I think I'm fair.  If someone says MOC it better have 4 crisp corners, and no creasing.  I had a thread on CTT called 'Damaged and Returned Items' – you can see some of the crap I received my bad sellers that I had to send back.  My favorites are those that don't even use a box and just throw it into a manilla envelope.  Or the guy who put his personal notes and scotch tape on the blister completing ruining it.  Or the guy who folded the deluxe card in half to get it to fit into a smaller box. 

1:23 pm
September 9, 2013


Ferris

Richmond, VA

Team 95

posts 205

I have purchased some loose items that were described as excellent condition and when I got them, they had missing side mirrors or large paint chips. I have asked for some money back as I would have not been willing to pay the price I did had I known the actual condition. In some cases, I have sent it back for an exchange, some cases I received a few dollars back and a few times they gave me a full refund and told me to keep the car. I wasn't trying to scam anyone, just wanting to pay a fair price for the actual condition. On the other side of things, since I am an opener, when I receive a carded car where the card is in much worse condition than described, I do nothing.

2:42 pm
September 9, 2013


NascarFan

West Valley, Utah

Toons "You Were There" Character

posts 295

Post edited 2:43 pm – September 9, 2013 by NascarFan


Yes I do have time to photograph everything, and when you can prove how it left your hands, then Paypal and or Ebay can see this and make the determination. I also "mark my items" for ebay sales to avoid switcheros

8:15 pm
September 9, 2013


PopeMobile

Rookie

posts 15

Sometimes you can tell right away that someone is nuts even before you sell them anything. I had a lady last month sent me a message on ebay stating she wanted to buy a case from me but wanted to be absolutely clear that she would not tolerate any damage whatsoever and that it "better be good" and the cards should be perfect.  I should have just added her to my blocked buyers list at that point but I didn't (my mistake) and I responded back nicely stating that what she was asking was impossible and that nothing I sell is ever 'mint' as I can find a problem with anything.  Plus anyone that has bought a case before know that with 24 cars tightly packed in there, there will undoubtedly be some that have bent corners. 

She said that was fine and accepted my response so she went ahead and bought it.  I did not pull cards out of the box and inspect them but I did check the key ones such as Fabrizio, Sir Harley etc and those were both on excellent cards.  Well you can probably guess that as soon as she received it she flipped out and said the case was 'totally damaged' and the condition, especially on Fabrizio was poor.  So she sent it back.  When I opened the box upon return I saw that the contents were just as I sent them still.  I pulled out Fabrizio and there he still was on a great card, with no creases, 4 crisp corners, and a great blister.  I have no idea what she was looking at but some people will find ways to gripe about anything. 

8:51 am
September 10, 2013


TopherDawg

San Diego

Member

posts 406

Well see PopeMobile, if you would of taken the time to get a picture of Fabrizio and send it to her before shipping, you might of educated her and saved some hassle on your part.  🙂

As to taking pictures during packing, it really doesn't take that much time.  Shoot them on your camera or phone starting with the items, packing, inside the box and finally outer box with mailing info.  Leave them on your media card until transaction is successful, then delete. 

The media card will show time stamp and a slideshow will show addresses.  No need to download to your computer and catalog.

Also it helps to let the buyers know that this process occurs before a problem happens.  A lot more people are reasonable than unreasonable. 

9:32 am
September 10, 2013


PopeMobile

Rookie

posts 15

I really haven't had many issues at all as a seller.  Almost all of the damaged stuff I've encountered has been as a buyer when receiving stuff by clueless sellers that don't know how to pack an item.  Do I really need to tell the seller not to fold the cardback in half to squeeze it in a box?  LOL!  Most sellers know what to do. 

 

The amount of time required to photo every single sale would be impossible for me – I just don't have the time to do that nor want to.  Plus I don't think it makes a difference if an item is truly damaged in transport and it's not the buyer's fault.  In that case the buyer will want a replacement or refund and I'm not the kind of seller that says "well it was fine when I shipped it to you so too bad".  I know as a buyer I would be furious if I bought something and it arrived damaged and the seller told me to just eat it cause he 'had photos when he packed it'. 

9:38 am
September 10, 2013


sallychula

Florida, USA

Wheel Well Regular

posts 104

Yes I do have time to photograph everything, and when you can prove how it left your hands, then Paypal and or Ebay can see this and make the determination. I also "mark my items" for ebay sales to avoid switcheros

How do you mark your items?

Thank you everybody for your answers. I'm learning a lot from you all.

10:04 am
September 10, 2013


NascarFan

West Valley, Utah

Toons "You Were There" Character

posts 295

À metallic paint pen. In an inconspicuous place.

10:14 am
September 10, 2013


PopeMobile

Rookie

posts 15

Got to be careful with that – as a carded collector I don't want anything marked up – it destroys the value of the item and lowers it's value.  I bought a car from a seller where I noticed he had done just that and I returned it to him because of it. 

I've filed both paypal and ebay cases as a buyer and I've never lost – even when the seller shows photos of what he sent me.  Now, I've never pulled a switcheroo and never would but if I order something and the seller doesn't pack it with common sense (i.e. throws it in manilla envelope instead of box, folds the cardback in half, or describes something is mint and it arrives with tears and creases) then I return it and ask for a refund.  If they refuse I file a case.  And I don't care how it left their hands and what photos they have, cause if they didn't pack it well it's not the shipping company's fault and it certainly isn't mine.  I've never lost a case yet.  Both the ebay and paypal policies are very much slanted in terms of the buyer as it should be. 

10:37 am
September 10, 2013


sallychula

Florida, USA

Wheel Well Regular

posts 104

That is too risky…

11:47 am
September 10, 2013


PopeMobile

Rookie

posts 15

My point is that you can go through this huge exercise of photographing every item you want, cataloging them, tracking, them, and mark them with pens.  But in the long run you will still likely lose any case in which damage is claimed.  The seller has a responsibility to deliver in good condition the item the buyer purchased.  So if your only defense for a case is "it left my hands in great condition – see my pictures" that's not enough.  The pictures will help you win a 'switcheroo' case where you send someone a super chase and they claim you sent them a Lightning McQueen or that the box was empty.  But pictures are not going to win you a damage claim in which the damage was legit and occurred during shipping.  Just as a tie in baseball goes to the runner, a tie in a ebay or paypal case goes to the buyer.  I know this cause I have been on the buyer side of these cases.  I dont' claim fictitious damage but if it's a mess when I open it the seller is sure not going to pin that blame on me simply because he had photos. 

Return to Search Results

About the Take Five a Day Forum

Forum Timezone: UTC -7

Membership:

There are 345145 Members
There have been 7 Guests

There are 4 Admins

Top Posters:

slicepie – 1029
jestrjef – 953
BBIGMIKE62 – 939
Fillmore1234 – 804
bobbyjack – 799
Dunroamin – 754
Mike Manifold – 717
Tom – 632
John in Missouri – 529
John – 529

Recent New Members: drandrade21, PolishCarsCollector, MatiasB88, Yuri Techkata, gharvey5@gmail.com