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Damage package after trade

UserPost

1:59 pm
September 10, 2013


Ferris

Richmond, VA

Team 95

posts 205

I had a case where I sent an item to a buyer and they claimed when the package arrived, it had a hole in it and the item was gone. I did not offer anything to the buyer so he opened a case. Ebay refunded the buyer his money, but also found me not at fault, so I did not have to pay the refund. I guess ebay/paypal paid it?

2:07 pm
September 10, 2013


TopherDawg

San Diego

Member

posts 406

You're spinning off into tangent land PopeMobile.  The point of documenting your package is so that the shipper is not personally held responsible or receive negative feedback whether ebay or trade forums for carrier's mishandling and that the insurance can be implemented. 

You clearly have a system and a track record and choose not to do that, no worries. This info is aimed more at someone who is on the newer side of shipping multiple items and needs to implement a plan.

I run a company that ships out bulbs and other parts for televisions and send out 200+ via usps and another 100 via fedex & ups daily and that's just bulbs.  I have over 1300 listings currently and we are 10 transactions shy of hitting 21k in feedback.  The point of this is that if you can show paypal/ebay/shipping carrier the process of your packaging and how it is replicated then you will win a dispute time and time again.  I get shipping credits monthly for their mishandling of deliveries.  It works for a power seller and it works for my personal ebay account.

I probably wouldn't want a marked card either, but I can understand as to why it is needed.  I deal with "switcheroos" daily as people try to return their old bulb as a new one to receive a refund and we mark our bulbs in a way to identify them as ours to prevent scams. 

3:59 pm
September 10, 2013


NascarFan

West Valley, Utah

Toons "You Were There" Character

posts 295

I guess you have never seen gold or silver periods.


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