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Disney Star Wars CARS Now Available to Phone Order (Or Not … Or Maybe … Or Possibly)

To order the Star Wars CARS set from Disney Theme Parks, you can call the 1-877-560-6477 number or email them, Merchandise.Guest.Services@DisneyParks.com or fax 407-828-2000 with the following information: Item list, name, phone number, billing address, shipping address and credit card information with expiration date.

SW CARS1

SW2

From the comments sent in by readers who called this 877 number, we can categorically say the following are true:

Star Wars CARS are $9.95 each.

Star Wars CARS can be ordered – on back order.

Star Wars CARS cannot be ordered – on back order.

Star Wars CARS cannot be ordered – we will call you back in August.

There is a limit of 2 or a limit of 4 per order.

There is a limit of 2 or a limit of 4 per order but you cannot order now.

There is a limit of 2 or a limit of 4 per order but it’s backordered so your order won’t ship until July or August.

There is a limit of 2 or a limit of 4 per order but it’s backordered so you can’t order until July or August.

There is a limit of 2 or a limit of 4 per order but it’s backordered so we will call you back in July or August.

There is a limit of 2 or a limit of 4 per order but it’s backordered so stay on the phone and your place in line will be held – do not hang up before July or August … oops, sorry this the DMV recording.

So, apparently like a zen koan, all the above statements are true, not true, the false truth or not false. It’s like a free Alice in Wonderland phone call.

So, thanks for all those who called in and each one of you apparently received a totally customized and DIFFERENT answer. That’s customer service!

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11 Comments

  • metjetisle4 says:

    I placed my order for the set of 6 on June 20th, was billed on July 2, and just called with an expected delivery date of July 12.

  • ksammut says:

    We placed our order for 3 sets last week. The operator I spoke with seemed confident the order would be filled and gave me the impression we would receive them by early July.

    Thank you to the original poster who brought the phone number to our attention.

    Ken and Kenny
    http://pixarcarspriceguide.com

  • babychristiancars says:

    Just saw this post and ordered them, my estimated delivery date is July 15th. In case others are still waiting they are shipping out real soon.

  • Later Mater says:

    Has anyone heard of the star wars cars being available in Downtown disney?

  • GotFrank says:

    I called when Met first posted about this.
    It was later in the day. The lady took
    all my info (including credit card number.)
    And informed me that they were out of stock.
    And that I was on a “waiting list”. So either
    I have a set (I assume of six as she only gave
    me individual price and the shipping cost.)
    queued up. And ready to ship when they replenish
    their stock. Or… Someone stole my card number :P
    Waiting until later in “July”.

  • danrio says:

    And I know of one fellow collector who called that number over a month ago and spoke pleadingly and nicely to an operator who told him that they couldn’t be ordered, but she took his information and said she’d see what she could do. His set arrived about 2 weeks ago.

    On a tangent, I’ve also spoken to Target Customer Service and they insist that Mama Bernoulli (in the 4-pack) IS NOT available online but IS available in Target stores. Stores blame the problem on the DPCI issue. I’ve been looking at 4 different stores for 2 months and haven’t seen it yet. Does anyone really have a finger on the pulse beat of “Cars” distribution? Does it have a pulse?

    (MET: The good thing is that the Target 4-packs are not limited to a 1-time distro like TRU so they’ll be back … the stores should be well stocked at Christmas time).

  • jestrjef says:

    I wish I could have bought 100 more sets to help more folks with these … what a mess … I sure hope they come through for all of the folks that still want these awesome cars!!

    • materrocks says:

      I just called Disney at the 1/877-560-6477 to order the Star Wars Cars, and just as another member stated-they are on back order but you are able to place your order. The operator said that they can be shipped any where from tomorrow up until the second week in July. Here is the break down: 6 car set–$59.70 + regular UPS shipping $14.95. There you go–start calling now.

    • NascarFan says:

      I think you are a gentleman and scholar for taking it on anyway, kudos Jeff

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