I ordered 6 Kmart 5 cases… I received 4 Kmart 5 cases and 2 Kmart 4 cases… UPS picked up my returns on Tuesday 11/9 and they arrived back at the warehouse on Thursday 11/11…
I was waiting for my shipping confirmation e-mail for the 2 Kmart 5 cases that I ordered and paid for… At 5:30 this morning I received an e-mail from Kmart… not that they were shipping my cases… but that they’d credited my card… Not for the price of the cases that I ordered on October 10 (2 of those were incorrect Kmart 4 cases), but for the lower price of the cases that I ordered on Monday October – all 3 of those cases were correct.
The e-mail I received this morning was “signed by”
Imran Jooma
Senior Vice President, e-Commerce
All I want was the product I ordered at the price I was charged. That should not be asking too much.
UPS picked my returns up on Tuesday… They arrived back on the dock in Illinois this morning… Here’s hoping I get 2 Kmart 5 cases when they are reshipped… Someone on carsthetoys.com reported sending back 3 Kmart 4 cases and receiving 2 Kmart 4 cases and 1 Kmart 5 case when the new shipment arrived.
Kevin – it’s an awesome gesture on your part to include the posters with the cases that you had to wait for… Your efforts with this event are above and beyond the call of duty… Many thanks!
Chris if you can send me that post from over there, I will follow up on it and be sure that BS doesn’t happen.
above and beyond? maybe…. but what my thought is, why shouldn’t this be EVERYDAY thing for them and get it right the first time.
I am going to be following along closely for Kmart Day #6 and its releases and if I have to go back up to Wyoming to a Kmart Store/fulfillment center again to actually SEE what and why things get screwed up, I will.
Pretty said that this cant be fixed by:
Check twice / ship once
There has been some changes with Mattel already on pre releases from Hong Kong.
This is a warning to anyone who buys from Hong Kong: DONT. Things are in place to stop this crap.
If anyone else needs orders replaced, please let me know.
So far everyone should have their emails for return labels and or their cases returning to them or already in their hands.
If you have any problems let me know
nascarnbroncosfansATmsn.com
lastly…… On the late orders that had to wait for the returns, I sent out I sent master case poster and one Toons poster to everyone as a ooops…. Kmart gave them to me so they are yours.
Still getting messages from people who got Kmart 4 cases and were told they were out of stock on Kmart 5 cases.
BMW:
Our local Kmart still has a master case. let me know if you need any
I ordered 6 Kmart 5 cases… I received 4 Kmart 5 cases and 2 Kmart 4 cases… UPS picked up my returns on Tuesday 11/9 and they arrived back at the warehouse on Thursday 11/11…
I was waiting for my shipping confirmation e-mail for the 2 Kmart 5 cases that I ordered and paid for… At 5:30 this morning I received an e-mail from Kmart… not that they were shipping my cases… but that they’d credited my card… Not for the price of the cases that I ordered on October 10 (2 of those were incorrect Kmart 4 cases), but for the lower price of the cases that I ordered on Monday October – all 3 of those cases were correct.
The e-mail I received this morning was “signed by”
Imran Jooma
Senior Vice President, e-Commerce
All I want was the product I ordered at the price I was charged. That should not be asking too much.
Chances are that they are already shipped and on their way back.
My replacement cases arrived even before I received credits
I just got credits for all 15 last night, I am sure they will re bill. But if they re bill at higher costs I will raise hell about it
What the? Glad I didn’t order online 😀 Still need to go back sometime and pick up an extra Gaskits, Tank Coat, & Tach-O-Mint. 😀 Yay!
I ended up selling my Kmart #4 case, so no returns needed. Just waiting for Kmart #6 drama now .. lol
I am with you here but I will NOT do a pre-order ever again.
what is this all about?
UPS picked my returns up on Tuesday… They arrived back on the dock in Illinois this morning… Here’s hoping I get 2 Kmart 5 cases when they are reshipped… Someone on carsthetoys.com reported sending back 3 Kmart 4 cases and receiving 2 Kmart 4 cases and 1 Kmart 5 case when the new shipment arrived.
Kevin – it’s an awesome gesture on your part to include the posters with the cases that you had to wait for… Your efforts with this event are above and beyond the call of duty… Many thanks!
Chris if you can send me that post from over there, I will follow up on it and be sure that BS doesn’t happen.
above and beyond? maybe…. but what my thought is, why shouldn’t this be EVERYDAY thing for them and get it right the first time.
I am going to be following along closely for Kmart Day #6 and its releases and if I have to go back up to Wyoming to a Kmart Store/fulfillment center again to actually SEE what and why things get screwed up, I will.
Pretty said that this cant be fixed by:
Check twice / ship once
There has been some changes with Mattel already on pre releases from Hong Kong.
This is a warning to anyone who buys from Hong Kong: DONT. Things are in place to stop this crap.
If anyone else needs orders replaced, please let me know.
So far everyone should have their emails for return labels and or their cases returning to them or already in their hands.
If you have any problems let me know
nascarnbroncosfansATmsn.com
lastly…… On the late orders that had to wait for the returns, I sent out I sent master case poster and one Toons poster to everyone as a ooops…. Kmart gave them to me so they are yours.
WOW ME TO!