Mattel Disney Pixar Diecast CARS: Has Your Kmart CASES Shipped Yet?
“Dear Valued Customer,
We want to thank you for your recent Kmart.com order for the Disney Cars
Case. We know you are eagerly anticipating the arrival of your item. We
did experience a delay in receiving the Disney Cars. Rest assured we
have received the cases today and will ship your order(s) by Friday
October 23. You will receive and email when your Cars case has been
shipped.
We are truly sorry for the delay in shipping your item. Thank you again
for your order.
Kmart Customer Care”
Anyone get a shipping notice yet?
UPDATE:
GOT THIS EMAIL TODAY …
Dear Kmart.com Customer, Your Kmart.com order was shipped today!
Order number 912XXXXXXX containing items listed below have been shipped. If you’ve ordered more than one item, you may receive separate ship confirmation emails.
Thank you for shopping at Kmart.com. We hope you enjoyed your online purchase experience. We truly appreciate your business. Sincerely,
Kmart.com Customer Service
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22 October 2009
58 Comments
I have one second order confirmation from one of my orders… Nothing else…
And just like last time, I have received the order confirmation from my second order before my order confirmation from my first order.
It would be nice to get a 30 cent per Car price adjustment… as they have all been $3.69 at the stores I have purchased from, versus the $3.99 per Car price in the online orders… I’m beginning to think they don’t want to sell the cases online.
After discounts and free shipping my orders came out to $3.64 a car…
Would have cost $3.99 after tax if I bought them in the store. Plus the gas and time of a 5 hour round trip….
look i bought the last case and each car came to be 2.99 but one was 3.49
very strange?
in store cost for me was $3.69 a car
No. But then I didn’t order one either.
No Shipping confirmation yet, but I did receive the above message and my card was charged over night…
A credit of the $7.20 difference would be nice, but those I have gotten these for are not concerned by the difference… Only $2.10 per set of 7 racers…
Small price to pay for the comfortable knowledge that these were coming. Had I known of the price difference beforehand, I would have gotten all at the event. When I got home and learned of the delay I rushed back out to the store, but could not get the fixin’s or the other 3 sets I needed. SO I didn’t cancel my order…
I have recieved two emails from KMART in the last 24 hours . . . maybe this is a good thing . . . for the people I am helping!!
I cancelled mine yesterday as I went to a local kmart and found about 10 sealed cases they were putting out.
My wife and I were considering cancelling our order since we were able to get the Cars via another route. Is anyone interested in a case such that I don’t cancel the order?
Please e-mail if interested: pistoncarhunter(at)gmail(d0t)com
Might want to ask Mariela
What’s her contact info?
sent it to you
I did not receive an email, but i have been charged 4 different prices for a lot of 3 cases! None of which equals $3.69 a car like other take5 folks have talked about them being in the store. On the phone with Kmart now, will update if you can get the same price as the store in the form of a credit!! Have a great day!!
So far all of my charges are correct
how many did you order? they are telling me they have cancelled all of my orders!!
order amounts I will keep to myself but I was told that they were going to be on the look out for resellers.
should be able to reorder
Actually it was 11.00 but going to charge 12.00 “Handling Fee” now since you suggested it.
(MET: EDIT)
Word of the day….
spite [spahyt] Show IPA noun, verb, spit⋅ed, spit⋅ing.
–noun
1. a malicious, usually petty, desire to harm, annoy, frustrate, or humiliate another person; bitter ill will; malice.
2. a particular instance of such an attitude or action; grudge.
3. Obsolete. something that causes vexation; annoyance.
–verb (used with object)
4. to treat with spite or malice.
5. to annoy or thwart, out of spite.
6. to fill with spite; vex; offend.
I think that about sums it up
Yeap.. thats right. It started that way
the charge hit my bank today. Nothing yet as far a emails
Dear K-Mart Customer:
We still have not figured out how to run a pre-sale or properly distribute cases purchased from the internet. We have learned that there are thousands of cases still in the stores, and would suggest going there to get a cheaper price.
Thank you for your continued support as our IT department works on our website.
LMBO! Hey Matt . . tell us how you really feel, buddy!!
I thought we were working on putting Kevin in charge of all K-Mart presales, and everything cars. I know that if he were in charge, there would be absolutely no issues….. Give this man a job!!!
Thanks Matt
Update:
Credit Card Authroization – Verification Departments are back at work calling people to verify multiple orders under same credit card and same addresses.
Its standard procedure when multiple orders come through for credit card fraud checks.
so far all of my orders are fine and correct.
i havent got an email either
I called to try and cancel the order since we were able to get all the Cars for my son via another route. However, the lady said she couldn’t guarantee that the order would be cancelled. Would anyone be interested in the case if I end up receiving it?
I’ve know people who have very recently cancelled their orders and received cancellation confirmation with no problem. She apparently didn’t know what she was talking about…or was giving you the run around!
Interesting; well, my card was charged so we’ll see if they cancel it before shipping it to me!
IF ANY ONE NEEDS KMART DAY THREE RUBBER CARS
I HAVE ABOUT 50 COMPLETE SETS
LET ME KNOW
you need to leave your contact info
Well I cancelled 3 different orders on Saturday and spoke to 2 different kmart.com employees who both confirmed that the orders were cancelled, but all 3 orders shipped out today! So I just had a great conversation with an online supervisor who informed me that any presale orders cannot be cancelled, I can only refuse the shipment or return the items to a local Kmart. Apparently the other employees in the department do not know or understand the policy or they wouldn’t have confirmed the cancellation. So beware if you tried to cancel.
I didn’t even bother trying to cancel the order, it’s going to be returned to a local store when it gets here. I’m not out anything, as it was free shipping. Kmart’s the one losing out, as they’re paying UPS to ship them when a bunch of them could have easily stayed in their warehouse if they knew how to cancel an order.
Samuel, I got the same line when I called. Refuse or Return . .. you cannot cancel . . . makes no sense . . . it just costs Kmart more money, right??
I canceled three orders and got instant emails confirming each cancellation.. I left one order,so I could get a sealed case, and that one shipped today.
I had cancelled my order on saturday. The representative was very nice and apologized. She stated that my order was supposed to arvice on 10-17 and she called my local store and verified they had these in stock.
She said that saturday would have been the last day to cancel the order.
I got my fill of the synthetic rubber tire cars.. and I did not need to buy any of the creepy lenticulars (just a weird idea).
It turned out great that they did not ship
arvice?
arrive…. ok it is early … need a wingo latte
I got a shipping confirmation!
Your Kmart.com order was shipped today!
Order number ####### containing items listed below have been shipped. If you’ve ordered more than one item, you may receive separate ship confirmation emails.
Thank you for shopping at Kmart.com. We hope you enjoyed your online purchase experience. We truly appreciate your business.
Sincerely,
Kmart.com Customer Service
GREAT!!
New to the case ordering process, I just gave up. Lack of communication from Kmart, the fiasco of the pre-order day plus a bunch of good information here at takefive, it really wasnt necessary to have an unopened day 3 case.
Hopefully Day 4 will be more interesting.
I got an email saying “Your Kmart.com order is being processed!”
No emails at all.
Nothing shipped per the site.
Nothing charged to my card.
Ahhh…KMart. There’s a business model to follow for all you retailers here…….
Glad I decided not to preorder.
Dear Paul,
Thank you for your recent order at Kmart.com. Unfortunately, we are unable to authorize your purchase at this time. Your order has been canceled. We invite you to return to our web site and place a new order. Kmart.com accepts Sears Card, MasterCard, Visa, Discover and American Express.
Shipping Address:
Paul Barron
##############
##############
##############
Canceled Items for this Address: Collectors Event 24 Pack
Item #: 004W013906360001
Qty. Canceled: 1
Date Canceled: 22-Oct-2009
Price: $95.76
YOUR PERSONAL ORDER INFORMATION
===============================
Billing Address:
Paul Barron
#############
#############
Primary Phone: #########
Alternate Phone:
Order Date: 28-Sep-2009
Order Number: ###########
Payment Method: Master Card
Subtotal: $84.51
Discount: $-11.25
Tax: $7.03
Shipping Fee: $6.25
Total: $97.79
We sincerely apologize for any inconvenience this may cause you. Please revisit us at http://www.kmart.com to find a substitute product or why not let a Sales Associate help you find what you need in store? Locate your local store.
If you have any comments or questions, please email us at help@customerservice.kmart.com or call us at 1-866-KMART-4U or 1-866-562-7848.
Best regards,
Kmart.com Customer Care
Kmart really value their customers! Just not international ones. And they have never replied to the email us your address and we’ll get back to you set up that was supposed to allow international customers to order cases.
Yay just got shipping confirmation!
Just received my shipping confirmation e-mails with tracking numbers…
Just saw them a few minutes ago, but I received shipping confirmation emails for all of my orders about 2 hours ago.
Sent you a couple of emails. Are you not getting them?
Nothing, Nada, Zilch. No email since the original confirmation email.
No tracking number on Kmart website.
MIne shipped today. I never expected to be so successful on kmart day. My store usually gets tons of people. I really wish I had not ordered me 2 cases now. if anyone still needs a case let me know. I can forward it on to you for actual cost and actual shipping.
tjschatter@aol.com
Got the email that says my order was shipped today. Will Kmart ever figure out how to run this event smoothly?
Received my email saying it was shipped yesterday.
got the email . . . now let’s hurry up and wait . . .
OK my case arrived yesterday and it was filled with European lenticulars and a Chick Hicks with a Piston Cup Trophy! No rubber tire racers or other case exclusives?
What gives!
JPK