Mattel Disney Pixar Diecast CARS: SDCC Rescue Squad Mater – Matty Today LAST CHANCE!
You might be greeted with this page …
It does refresh every 3-seconds until you are in the queue so that’s nice – you don’t have to click REFRESH every few minutes and hope you get in – so it will do that for you. You will see the order page in a few minutes. This page might return during your order process – JUST WAIT until it puts you automatically in the next queue so just wait a few minutes. There should be thousands more SDCC Rescue Squad Mater’s available – at least – for several hours – so don’t panic … at least this year, the servers are set up to put you in the queue automatically instead of having you try and guess when to REFRESH back in. My transaction was done in about 5-minutes so hang on loosely.
I’ll check back in throughout the day but if it sells out, note the time and send us a note – thanks!
BEGINNING TODAY will be your last chance to get SDCC Rescue Squad Mater direct from Mattel.
It is $30 USD.
Your buying limit is 6.
It will go on sale at 9 AM Pacific Daytime Time (US West Coast time).
Yes … if you are international, you may order it … DIRECT FROM MATTEL’S WEBSITE:
Do you ship to my country?
We ship to all countries except those with trade sanctions in place with the United States.
I live outside the US. Do I have to pay customs fees?
If you live outside the United States, custom and tariff fees may apply according to your country’s import laws. These fees are not collected by this company, and this company does not have control of these fees.
Pursuant to the Digital VAT Directive, European customers will be charged a 15% value-added tax (VAT) on all downloaded digital products and services including software.
So, what time is 9 AM PDT in your country-location?
Note, this is provided by TimeandDate.com and I do not take responsibility for any incorrect info … I have no idea what idea UTC time is … but it is fun to say Zulu time … 
so plan accordingly and I hope it’s accurate where ever you’re at in the world.
The Matty page for SDCC Rescue Squad Mater is here.
(It will say “Coming Soon” until around 9AM PDT).
Other payment questions – also from Mattel’s website …
What payment methods can I use?
We accept Visa®, MasterCard®, EuroCard, Discover®, American Express®, Diner’s Club®, and JCB, as well as check cards and ATM cards if they are issued by one of these major credit card companies. Our servers encypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.
Does my billing address have to match the address on file with my credit card?
Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement.
If you have problems submitting your credit card payment you can contact Customer Service for help. When you contact Customer Service you may be asked for any error message numbers you received, as well as the reference number seen in the shopping cart.
Can I order without a credit card?
We do not accept other forms of payment. Because our products have a history of selling out quickly, we offer only instantaneous payment methods: credit cards and debit cards.However, customers who prefer to use PayPal may want to consider using the PayPal Plug-In. According to PayPal’s description, the secure card feature of the PayPal Plug-In creates a “virtual debit card” number that can be used on any site that accepts Mastercard.
Do you accept any form of PayPal payment?
We no longer offer PayPal as a payment option during the checkout process. Because our products have a history of selling out quickly, we offer only instantaneous payment methods: credit cards and debit cards. A typical PayPal payment works more like a check, and a product may sell out before the payment can be processed and verified.However, customers who prefer to use PayPal may want to consider using the PayPal Plug-In. According to PayPal’s description, the secure card feature of the PayPal Plug-In creates a “virtual debit card” number that can be used on any site that accepts Mastercard.
Do I have to pay sales tax?
Depending on the order, sales tax may be calculated and charged. Any sales tax charged will be indicated once your billing and/or shipping address have been entered during checkout.
If you live outside the United States, custom and tariff fees may apply according to your country’s import laws. These fees are not collected by this company, and this company does not have control of these fees.
What can I expect during the ordering process?
During periods of heavy traffic, an interim page may appear. This is simply a page that appears while your next page loads. The process helps move all traffic through the site in the smoothest way.After submitting your order, an overlay will appear on the page while the request processes. This overlay may appear for a few minutes, given the high volume of orders being taken simultaneously. Should the page time out, your order still likely went through, and you will receive an order confirmation email within the next hour. If any issues arise, please contact Customer Service at (877) GO-MATTY.
Is that all? That is all.
BTW, I have never used the Paypal plug-in doohicky so if you have, leave a comment.
Good luck!
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2 August 2009
270 Comments
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Well . . . 3 hours and still live!!
I actually had a need for 24 of them for Christmas gifts for kids– so far I have had 3 orders of 6 go thru– as they have said in previous posts– we will wait and see…… would make a lot of kids happy though
Matty actually aint so bad any more — at least for 1 day
Long Live Target!
Woohoo i got mine and my nephews. Got my confirmation number. Way easier than the damn Kmart presale still havent gotten my refund from them.
Did you send back to Kmart with a return service provided by UPS???
When I did not get a credit after 2 weeks of the case being picked up I contacted Kmart Cust Service…
They needed the UPS return shipping label information and I had my credit in like 5 days after that… nice and easy once I got the emails sent in…
The kmart box did not have a return slip so i called them 3 times already assuring me they are going to send me an email with a ups call tag and or send it with our ups driver but its been almost 2 months. My credit card services is handling a claim now so god knows when this is going to be finalized.
Wow… I emailed all my information to them and they issued a call tag right away… within 2 days UPS was there with the return label… There was no return label in my case either, just a packing slip[ with return instructions…
Going through the credit card company…
That sucks.
Got on at about 2 till, kept refreshing till about a min after did all the stuff got an order confermation. whole process about 5 min.
GREAT JOB MATTY!!!!!
I have finally received my order confirmation via email. It took close to an hour and a half. Quite a lot. I ordered the limit of 6. Now that I have my confirmation, I have decided to experiment a bit. I have just placed an additional order for 6 more using my same Matty account with the same credit card and the same address. The site did let me complete everything without any problem. I already have the: “Thank you for your purchase. Your order is currently being processed. You will receive an email shortly confirming your purchase and including delivery information.” Now I just have to wait and see if I get the confirmation or cancellation via email. I’ll keep you all posted with the results of this little experiment. I have quite a bit of local interest in these so I don’t mind if they both go through.
what are you going to do with 12 of these? Just curious do people really think these are going to be worth billions or are people just hoarding? I’m not being mean I just want to know. LOL
he doesnt want them just for him
lol
yeah like i said, i have ALOT of local interest in these. kevin and jake hooked me up with a case of 8 directly from SDCC. i kept 1, 3 for 3 local collector friends, and 4 for a local comic shop that I support and want to help keep in business through these hard times. these items are a hot commodity for them. they want more to sell locally. another local friend has many collector friends in Mexico as well that desperately want some of these as well. like i did with my kmart cases, i want to help them get some of these as well. if both orders go through, only some people are going to be very happy. alot are going to still miss out as i am only limiting myself to help out with possibly these 12 only. support your local comic shop, support your local economy any little way you can. anything helps. NONE of these folks do ebay with these. it all stays locally.
how come the comic shop couldn’t order these themselves?
Home address, business address, and can add 6 more per employee.
Seems like a good setup for them already.
I am sure they can, don’t know if they did. The local shop is owned and operated by 4 people only, 2 retired firefighters, and 2 adult sons of one of them. They each take turns in running the shop for certain hours. It is a small shop and they all have families and other obligations like many of us do and have, reasons why most of us were “late” in ordering but thankfully got through. They may not have the time that I have I guess. They just let me take care of alot of stuff for them. I never really ask too many questions, just happy to oblige. So long as I get my money back, I have no issue in helping them. Since 2 of them are retired firefighters, they take a personal interest in this particular item for obvious reasons. They want to also hook up their local firefighter friends with them.
While writing this response, I got the confirmation from Matty that my second order went through. It is confirmed. So much for the limit. You can place multiple orders.
Rumbler, saw your post after I made mine about firefighters.
I think if more fire fighters knew about these that they would be out of stock by now!
But plan on giving some away to the local firemen at the station.
That is a great thing that you are doing Barbara. I commend you for it and hence why I “second” you on your call. We all do what we can in our own little way. There are not many mom and pop type comic shops and we need to support them. My local one in particular also happens to be run by retired firefighters, an added extra incentive for me to help them. Jake and Kevin did me the huge favor of obtaining for me quite a bit of SDCC stuff for them. Can’t wait till they arrive and I am able to present them to them. Donating time and effort is a great thing to do as well when one is not financially stable enough to help in other ways.
I had an order placed and when I got to payment it gave me an error code. So, I did another order and I just got 2 confirmation emails. So yours will probably go through too.
yeah but how many did you order? remember, the limit is 6, so you can assume that you can actually order 6 times only 1 item and it can go through 6 times. that is why i ordered the max of 6 first initially. in theory the system should not let me order anymore, but it is. if i get a confirmation email instead of cancelation, then the system did not do it’s supposed job. unless they are doing like kmart, where there is a limit, but you can actually place multiple orders and they still will go through.
It might fall through when processed. KMART kicked out orders that SEEMED like DOUBLE charges . . . maybe the Matty system will do the same . . . who knows . . . it looks to me like they are STILL availible . . . I think everyone will get what they need!
I am really happy that our overseas folks are getting in on this!!
KMART did not cancel a single one of my orders, but I did hear about such cancelations. I waited over an hour and a half till my initial ordered was processed before placing a second one on Matty. So no duplicate error charge should be assumed, but we will see. I’ll keep you all posted until I get that email. There is a lot of product still available so yeah, I am sure everyone is getting theirs, including overseas folks. That is great to hear.
I ordered 4 a total of 8 with the 2nd order I didn’t want. I called and got one cancelled.
I got the confirmation from Matty that my second order went through. It is confirmed. So much for the limit. You can place multiple orders.
Ordered one set right at noon, but I regret not ordering a second set. But as I won’t be willing to pay another $8 for shipping, I’ll go without.
call them and they may be nice enought to add one. Never hurts to ask. Jeanne had an issue with her order, it took two call, but they fixed it!!
The limit of 6 I am sure is helping a lot of consumers that are “late” in ordering.
Just ordered 2 SDCC RSMs at 10:15 PDT (an hour late), one for grandson and one for me! Couldn’t order any sooner due to the pressures of commerce, a 9AM meeting. But everything went quickly, no red screens or anything. Took longer to figure out how to order 2 than it did to complete order. Sometimes there are advantages to being late
well I bit on 3 Maters and 2 Green Lanterns.
Hopefully they package better than Hasbro.
I bet your teeth hurt! LOL
Just logged in again, 12:14 CDT, still available.
My account page says order in process.
So I don’t think they are sold out yet.
From 4 computers in two cities we got the four we needed. Just have to watch for them now.
how many of these are made (RSM)? anyone know?
my guess is 10,000. supposedly they were going to have 5,000 available at SDCC and 5,000 available at Matty.
8000
hey kev, you got a link source for that number? i have been asked that guestion time and time again locally as well. don’t know how to confirm.
Was directly from Martin Arriola
4000 at sdcc and remainder from sdcc and 4000 on matty
Kevin, do you remember how many LSM were made from 08 SDCC?
10,000
5000 / 5000
i am so annoyed .. this stinking site first wouldnt let me in like everyone else im sure.. and not to mention something was weird and it made me do 3 seperate orders with 8.70 shipping each time?!?! im going to call and see if they will combine since some people it worked to do more than 1 in one order
Did you see when you add it to your cart, there is a box with a Quantity of 1 in it. You can then change that to a different number and hit the refresh below that (the two arrows in a circle). Then it updates your total. See if that works? You could try to reorder 3 and then cancel the other orders. Hope you get the combined shipping!!!
i did put the quantity 3 in each time
and then i would get to the order page and it would say one.. i was afraid of how fast it would go so i just confirmed it .. ugh.. and SOMEHOW lol i ended up with 4 orders haha
Haha, I know the feeling. I was having a heart attack when I realized how late it was for me (30 minutes past GO time!). I pretty much didn’t look closely at anything because I wanted the confirmation before they sold out. You just never know!!
i am so mad right now its not even funny i called and the lady was a jerk she wouldnt help me at all she said they are already processing and im like well its not my fault that it wouldnt let me do it more than 1 per order.. and shes like you could have called.. im like i did and waited 10 minutes.. and ‘what if they would have sold out’ hmm then i would have been screwed either way.. so then i said well cancel the 4th order becuase i didnt order it.. and shes like i cant becuase its in process but you can return w/ out the shipping refund im like what the heck i am so mad right now
Can you still log on in online and cancel the order through your Matty account order history?
What? That is crazy! Are they actually printing out shipping labels right now? I kind of doubt it.. but who knows. Sorry Jeanne! Seems like they should be able to do something for you. Maybe call back and see if you get someone else who is more helpful
aarons calling LOL because when i get that mad lol i cant talk lol and then i sound stupid
try and go in through you order history and CANCEL those orders. See Nascars post alittle further up. Once it Cancels, reorder . . . or call back and get a DUDE you can SWEET TALK instead of a mean CHICK!!
SO aaron called back and got a GUY and the guy told him all that lady had to do was call the processing place .. 2 minutes later the guy comes on the phone has the 4th order cancelled and shipping charges combined.. I’m female but it seems to me that the men always get things done in customer service more than the women.. .at least its fixed.. im done with my rant and i have my beautiful martin autographed set that i just got today!!!! to make my day happier LOL
Ordered my 2 as soon as they went on sale. Not many problems…only the “please wait” window. I got an email confirmation at 12:24 pm EST. Very painless.
is Mattel good about shipping things in good shape? I’m thinking about ordering a couple just in case.
Yes, they pack them very well.
I orderred 2 w/o problems. Actually get the same shipping cost ordering 2 as it would be getting 1. ($8.70)
Just received my confirmation email about 20 minutes later
Last Call….. anyone need help getting an order?
nascarnbroncosfans@msn.com
WooooHoooo!!! Ordered mine! Thank goodness it worked. Especially since I forgot about it until 10:36.. Damn Payroll got me distracted. Disaster averted… Thank you for coming through Matty!!
Now if only Matty would do this for MORE cars products!
It would be great to order more cars through Matty!
I know.. after how smooth that went for the majority… You would think they could do it a little more often!!!
I wish Martin was still there to create the mini SOTS… :sobb, sobb:
No problems at all when I purchased mine in the Central time zone at 11:20am.
I think that the red “be patient” screen would be better if it was like a shade of yellow or green.. . you know a more calming color . . . . everyone sees RED and wants to CHARGE MATTY
so they can knock him down!! LOL
hahahaha… They did not completely think that one through
Can any1 point me in the right direction. is it too late to add a buzz lightyear to the order as i have checked out alread Y!!!!!!!!!!!!
buzz lightyear is there but it will be an additional shipping after you check out
Buzz lightyear
http://www.mattycollector.com/store/matty/en_US/DisplayProductDetailsPage/productID.141871300
I want to cancel my order and order again adding the buzz or i want to add the buzz and reuce the shipping price !
Lower left …. go to order history then order you want to cancel
Yep got mine through at 11:17 central. ‘Had to wait in line’ for an open register.
Had a hang-up with the credit card for some reason. But the debit card worked fine.
Still waiting for the confirmation email. And the email to remind what my password from last year was. I figured it out on my own to get in.
11:32 confirmation is in. Now I go to lunch.
Why such a negative attitude towards Matty site… I think this went quite smoothly… There were no surprises… the Red Screen of Death was described to us in the above post… they call it an interim screen and I applaud the decision to ad this auto refresh page to the process… made it easy…
What can I expect during the ordering process?
During periods of heavy traffic, an interim page may appear. This is simply a page that appears while your next page loads. The process helps move all traffic through the site in the smoothest way.After submitting your order, an overlay will appear on the page while the request processes. This overlay may appear for a few minutes, given the high volume of orders being taken simultaneously. Should the page time out, your order still likely went through, and you will receive an order confirmation email within the next hour. If any issues arise, please contact Customer Service at (877) GO-MATTY.
Confirmation email already arrived!
Order 2…no confrimation email yet …but have my invoice printed !! and saved LOL
Recieved confirmation email @ 12:30 pm EST so about 20 mins..not bad, my son will be very excited
ANYONE need one or more ask now
nascarnbroncosfans@msn.com
For those who are getting errors, just wait it out. Had the error page for about 5 minutes. Then it opened and I completed my order.
got it…
it’s kinda nice that it refresh the page for you.
Yeah, I’ve got to say the shipping was VERY reasonable…..$10.55 to ship 3 RSMs. Not bad at all.
any1 having problems:
877-466-2889 or (877) GO MATTY
You know, I just went through like I was going to order everything else that was available from SDCC 2009. Did not finalize the order, but also didn’t run into a single problem. The only one I kept getting the please wait Red Screen of Kill Me Now was the Mater.
Maybe they should learn something from this?
Good news for international collectors: I just ordered two from Germany and both orders went through without any delays or errors! Also, shipping for one item is only 9.95!
Don’t forget those Customs fees when they arrive into your country though! That’s why I only ordered one, customs fees are usually astronomical!
Jon
That was easy!
Got mine. No problems
now I don’t feel so bad, I got a confirmation email. BACK TO WORK!
got through checkout at 11:07 CDT. Lots of glitches, all the way through the ordering process.
I just ordered two and looks like it went thru. Seems like it is getting more traffic than it can handle!
On the plus side, for two shipping was less than $9 so very reasonable
Just got two on the site (will I someday wish I’d bought the six limit? Ahh, collecting Gods, how you toy with me! For now, I will appease you by buying just one for son and one for me).
I did get the “wait please” doohicky page for a bit, but it refreshed to the right page, just like they said, and then I was able to get the order done no problem. Also picked up the JLU Green Lantern 3 pack while I was stopping through. All in all, quite a smooth experience – especially compared to the KMart debacle!
be patient . . . .it is refreshing itself looking for a cash register for you!! LOL
Finally got ‘em. No sign of confirmation emails yet.
Reference the above post:
What can I expect during the ordering process?
During periods of heavy traffic, an interim page may appear. This is simply a page that appears while your next page loads. The process helps move all traffic through the site in the smoothest way.After submitting your order, an overlay will appear on the page while the request processes. This overlay may appear for a few minutes, given the high volume of orders being taken simultaneously. Should the page time out, your order still likely went through, and you will receive an order confirmation email within the next hour. If any issues arise, please contact Customer Service at (877) GO-MATTY.
Email confirmation within AN HOUR.
Update… my email confirmation arrived at 12:16…
10 minutes after order was placed.
traffic seems to have subsided a bit..should be easier right now. go go go.
I got from one NASCAR signed by Martin to be my unopened piece.
Just got ordered four more, two for each of my sons, one to open and play with for us and one to sit at work. Also ordered 3 buzz lightyears for each of us.
No problems at all. In fact ordered about 3 mins before at 11.57pm and was all sweet. Very smooth and no problems.
You were able to add it to your cart 5 minutes before the stated time. Mine went through easy-peasy and it was only $10 postage to the UK, pretty good!
Jon
(had to change my name to Jonny2Scarves to make the picture thing work!)
Now it looks like you can get to RSM, but BUZZ is locked up right now! Maybe I should have thrown 1 in my cart when I was ordering the RSMs!
number is 877-GO MATTY
I forced the reload about a million times (it felt like) instead of waiting the 3 seconds. I eventually got there, and had to refresh several times during the order process. But, I eventually got them.
Yeah!
Me too. No confirmation yet though.
Mine went through finally the 2nd time. Got all the way to payment and then I got an error message. So I went through all the steps again and finally got confirmation-better check my email!
Just bought 2 of these on matty collector, was easy as pie
Got my order number for 3 Rescue Squad Maters. Waiting on email now.
Got my email. Whoo Hoo!