Kmart.com Shipping & Confirmation Issues UPDATE 6/19 6:40 PM PDT
From Dev of Kmart.com
Dear Car Collectors,
I understand the problems a number of you have faced – primarily due to paypal and credit card declines. I understand that our automated email system sent out the wrong email saying your orders had been canceled due to lack of inventory, and some of you had misleading conversations with some of our call center associates.
We have had a small team working on how the problems happened, and working to call you in the sequence you placed your orders to either replace the order or take another method of payment. This is a new procedure, so not all of our call center associates are aware of it, and their systems show them the same issue that triggered the “out of inventory” email.
Rest assured – we have reserved all the inventory associated with your orders.
While tempting, please don’t call the 1-800 number, or send your order numbers to Barbara or Kevin. They have been very helpful in passing on your comments and helping me reach out to you with updates. Instead, please wait for an email from us or for a Sears Holdings associate to call you.
We will hold inventory for your order until we hear specifically from you that you want to cancel the order.
I expect all orders will ship in sequence today or early next week.
Thank you for your patience. Please visit your local Kmart tomorrow to take part “live”. I’d love to see or hear your feedback from the event.
Cheers, Dev
Thanks, Kevin, BMW & Dev.
As noted, “Uncle Skippy’ received this oddity … since we rarely get much of a deviation or at most one or two CARS, this is definitely an oddity … just a guy at the end of the day saying – “I’m not walking three feet to get another Fiber Fuel, I’m filling this box and calling it a day”
?
Or Uncle Skippy had the misfortune to meet the HK’s couples friend who filled his quota of boxes to ship but scurried off with as many Piston Cup racers he could abscound with (in his pants?) 
UPDATE – add’l info Uncle Skippy:
“I received cases 529/807 (the good pack) and 346/807 (the error pack)”
Chime in below or email with info if you got/opened a deviation pack – is your number around the #346?
| « Mattel Disney Pixar Diecast CARS: Viva Las Vegas Meet & Greet | Mattel Disney Pixar Diecast CARS: Early Kmart Case Unboxing Pics » |
metroxing
19 June 2009
Advertising, collecting, diecast, Internet, Marketing, Retail, Toys
54 Comments
Powered by
I just received my case from UPS and opened it. I have case 383/807. Here are the contents:
(4) Patti
(3) Lightning McQueen
(2) Greta
(2) Bumper Save
(2) Mood Springs
(1) Easy Idle
(1) No Stall
(1) Torquey Pistons
(1) Tow Cap
(1) Todd
So what do I do now? Are there any processes in place to get replacements for these? Or do we simply return them for refunds?
(MET: The official policy is they have to be returned to Kmart.com).
Wow things just keep getting worse and worse with me and this presale box. My girlfriend surprised me with one for fathers day and i opened a little while ago when UPS dropped it off and got 3 mcqueens a bunch of patti’s a greta but no mini or clutch aid. Thanks alot i shall now be cancelling my box that i pre ordered and still havent gotten a confirmation from. Im really disappointed with Kmart. Hey Nascar how can i put a pic of my great box of Mcqueens on here lol. Funny thing they said they cancelled mine but still charged me. It just amazes me how it feels like this it the first time they ever placed orders online. Never again Kmart never again.
(MET: Sorry to hear it – is there a XXX of 807 number?)
Hello all,
I’m new to the forums but a long time visitor to this site.
I ran across a website that is selling the Kmart Cars and offering free shipping on orders over $50. Check it out if you’re missing any from the weekend’s event – Kmart Cars
Uncle Skip…Have you heard of any other OddBall Cases…or are you jsut the lucky one…My fingers are crossed for the delivery tomorrow…
Hey mmatthie…I ordered 2 cases on the second pre-sale day…one is coming monday, and the other is being shipped on the 29th?…